At around 11:20 my room gets buzzed. "The windshield man is here and says that you owe $320 not $100 like the check says."
"My deductible is $100 and the insurance company is paying the rest." Lovely. Now my entire class knows the price of my new windshield. (Which by the way was way more expensive than last time. We went with a different company and they charged over $150 more than the other company. We payed the same price because of our deductible, but I won't go with Techna Glass again.)
At lunch 15 minutes later I go and check on the guy to make sure we are on the same page, and it seems like all is well.
At 3:30 Mike and I need to switch cars so he can go to class and I have the car with the parking sticker. I climb into the car and realize the sticker is missing. The decal is there as well as the oil change sticker, but the most important and expensive college parking sticker is not. I call up the guy and he apologized and says, "While you were walking away I wondered if you needed that. I am usually good at putting those kinds of things back on." Right. It was a good thing he was across from UVU and could meet Mike to pass it along.
At 3:50 I get a text from Mike saying he is at the side of the freeway. The hood of the car started flying up WHILE HE WAS DRIVING ON THE FREEWAY!
In response to that one, the guy says, "Man, that happens a lot to me!" Now, not only is the price bad, but the service is bad. And Mike still missed his class.
2 comments:
That's crazy! Especially for a company who's claim to fame is their customer service. Glad it's all taken care of now.
Geesh that is aweful. Who'd you go with? When we had one replaced in Utah while we were still with State Farm, they recommended SafeLite and we had no problems with them. You should complain to their customer service.
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