Saturday, September 26, 2009

Day 317: Wednesday, September 23

When it comes time to register the car, you all know that sometimes you just have to do some repairs in order for the car to pass inspection. One of ours this year was getting Mike a new windshield. The nice guy last year passed it even with the crack near the bottom of the glass, but we figured with the additional four cracks they might not let it pass this time. So once again we called up the insurance company and got them to pay for part of the windshield and switched cars so it could be fixed at my workplace instead of Mike's.

At around 11:20 my room gets buzzed. "The windshield man is here and says that you owe $320 not $100 like the check says."
"My deductible is $100 and the insurance company is paying the rest." Lovely. Now my entire class knows the price of my new windshield. (Which by the way was way more expensive than last time. We went with a different company and they charged over $150 more than the other company. We payed the same price because of our deductible, but I won't go with Techna Glass again.)
At lunch 15 minutes later I go and check on the guy to make sure we are on the same page, and it seems like all is well.
At 3:30 Mike and I need to switch cars so he can go to class and I have the car with the parking sticker. I climb into the car and realize the sticker is missing. The decal is there as well as the oil change sticker, but the most important and expensive college parking sticker is not. I call up the guy and he apologized and says, "While you were walking away I wondered if you needed that. I am usually good at putting those kinds of things back on." Right. It was a good thing he was across from UVU and could meet Mike to pass it along.
At 3:50 I get a text from Mike saying he is at the side of the freeway. The hood of the car started flying up WHILE HE WAS DRIVING ON THE FREEWAY!
In response to that one, the guy says, "Man, that happens a lot to me!" Now, not only is the price bad, but the service is bad. And Mike still missed his class.

2 comments:

Heidi said...

That's crazy! Especially for a company who's claim to fame is their customer service. Glad it's all taken care of now.

SSToone said...

Geesh that is aweful. Who'd you go with? When we had one replaced in Utah while we were still with State Farm, they recommended SafeLite and we had no problems with them. You should complain to their customer service.